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Frequently Asked Questions

How much does a web site cost?

There isn’t a quick answer to this question as there are many factors that go into building a website. Do you require a brochure site, a Content management or an e-commerce website? Does it need 5, 50 or 500 pages? Once we know a little bit about your project we will be able to give your quote for your project.

To get a free quote for you web project call us on 0191 491 1525 or contact us online.

Do you require a deposit?

Usually we require a 50% deposit before we begin work on a project, however we are flexible and can on occasion can offer payment plans.

How long will it take to finish my project?

The time scale of a project can vary depending on how complicated it is. When we give you a quote we will also give you an estimate on how long it will take to complete and also when we can start work on your project.

Can you explain your design process?

We have defined six main steps in our design process these are:

Learn more about our Design Process >

Will you code a website I have designed?

We are more than happy to code a website you have designed, but we will need to see the design before we can give you a quote for coding the design.

To discuss your project call us on 0191 491 1525 or contact us online.

Will my site work in different web browsers?

Yes, we test all our websites on the most current versions of Firefox, Internet Explorer, chrome, safari and opera.
Please note that we will test your site on IE7, IE8 & IE9 but have phased out support for IE6 due to its lack of security features for its users, should you require your website to be optimised for this outdated browser please let us know at the start of your project.

What on going costs are involved in having a website?

There are various ongoing cost to running a website and these will depend on the type of website you have. They could include web hosting, Domain renewal, payment gateway charges and Secure (SSL) certificates. When we discuss your project we will go through all the ongoing costs you are likely to have while maintaining your website.

To receive a free quote and discuss the ongoing costs of your project call us on 0191 491 1525 or contact us online.

What is hosting?

Hosting offers a physical location for web pages and files to be stored. This storage space is usually on a powerful computer with a high speed network connection which is always connected to the internet known as a server.

Learn more about our hosting packages

Does my e-commerce site require an SSL Certificate?

You will only need SSL on your website if you want a customer to enter their credit card details directly on your site. If you are using a third party website to process the payments, such as paypal, sagepay, google checkout or card save then SSL isn't required on your site as the third party site will take care of the security & data encryption for you.

Will you upload all my products onto my e-commerce website?

We won't upload all your products onto your website, however we will give you the necessary training and support so that you will be able to add your own products and manage your e-commerce store.

Will you write the content for my website?

Copywriting isn't a service that we offer in-house but we can recommend some great copywriters we have used in the past if you require one and can contact them on your behalf should you wish to use their services.

Do you provide SEO?

When we build a website we make sure that it is search engine friendly and will submit a sitemap to google and bing to help all the pages get indexed. However we don't do any other on or off site seo work and we can't promise to make you number one for any keywords.

If you do decide to hire someone to carry out SEO for you make sure you know exactly what it is they will do for your website and also read Google's information about SEO to make sure you don't unintentionally get your site banned from searches all together.

Have a question not mentioned here?

If you have a question that hasn't been covered in this FAQ please feel free to get in touch.